Retail and wholesale
Sell, serve and protect margin across several stores at once.
Orders arrive on WhatsApp, store managers know what is moving and prices change faster than the price list. The operation needs organized information at every end.
IN EVERYDAY OPERATIONS
Where it makes a difference.
- 01Answer customer orders and questions on WhatsApp
- 02Qualify and follow up B2B customers
- 03Hear managers and merchants by voice about what happens in the store
- 04Find price, cost and margin opportunities across branches
WHERE TO START
tenex.atendimento
The volume of repetitive messages is the most visible point. Organizing service frees the team and builds the history that feeds the next analyses.
Explore the product› tenex.atendimento_Illustrative demonstration
Beverage distributor · WhatsApp
Customer
My order 4471 was due today and hasn’t arrived. Can you check what happened?
Organized service case
- Topic
- Delivery deadline
- Order
- #4471
- Priority
- High — deadline passed
- Route to
- Logistics
Prepared replyAcknowledgement and updated delivery estimate
Awaiting agent