Privacy policy

Who is responsible

This policy applies to Tenex, previously presented as a3s. For business inquiries and requests addressed directly to Tenex, Tenex determines why personal data is processed.

When we operate agents for a client company, that company determines the purposes and rules of the service, and Tenex processes data on its behalf under the contract and its instructions. The privacy policy of the company you are communicating with also applies. Each party’s role depends on the contracted operation.

Data that may be processed

Contact with Tenex: name, email address, telephone number, company, job title and information you choose to send in messages or attachments.

WhatsApp conversations: telephone number, profile name made available by the service, messages, voice notes and attachments you send, dates, times, and delivery or read information made available by the platform.

Contracted services: order details, service requests, commercial interests, field records and other operational information provided by the client for the agreed purpose. Voice notes may be transcribed and converted into structured records.

Website access: the infrastructure that delivers and protects this website may process IP addresses, access dates and times, requested pages and technical browser and device information.

Share only what is needed for your request. Avoid including passwords, full payment-card details or sensitive personal information in conversations and attachments.

Purposes and legal grounds

Data is used to answer requests, organize customer service, prepare proposals, perform contracted services, provide support, protect operations and meet applicable obligations.

Depending on the circumstances, processing may rely on performance of a contract or steps you request before entering into one, compliance with legal obligations, the exercise of rights, legitimate interests assessed with respect for your rights, or consent where required.

Visiting this website does not constitute consent to advertising. Communications that require permission need a specific indication of consent, which may be withdrawn.

WhatsApp and artificial intelligence

Our agents may interpret messages, transcribe voice notes, organize information and prepare replies or suggestions. Rules and information sources depend on the contracted service. AI systems can make mistakes; confirmation and human review are part of the workflows described for each product.

If you need human assistance or want messages to stop, tell the company in the conversation or use the contact in this policy. For services operated for Tenex clients, the request will be directed to the responsible company.

WhatsApp and Meta also process data to provide their own services under their policies. This policy explains processing by Tenex and does not replace WhatsApp’s rules.

Sharing and third-party services

To provide the service, data may be made available to authorized Tenex staff, the company responsible for the interaction and providers needed for the operation, such as hosting, communications, storage, support and artificial intelligence processing services.

Under contracted integrations, information may be sent to systems designated by the client company. Sharing must be limited to the service’s purpose and the conditions applicable to each provider. It may also occur to meet a legal obligation, a valid authority order or to exercise rights.

Providers may process data outside Brazil. Where international transfers occur, the mechanisms and safeguards required by applicable law must be followed. You may request information about recipients and the processing related to your interaction.

Retention, deletion and security

Data is kept for as long as needed to handle requests, perform the contract and meet the stated purposes. Legal obligations, the exercise of rights and justified security needs may require additional retention. For services operated for clients, the instructions and periods agreed with the responsible company also apply.

Once retention is no longer necessary, data must be deleted or anonymized, subject to legal retention exceptions. Deletion requests are assessed in light of those obligations, and any limitations must be explained to the requester.

Processing must use technical and organizational measures appropriate to the risk, restrict access to authorized people and protect information against improper access or modification. No system offers absolute security. Contact us if you identify an incident.

Your rights and how to request deletion

Under Brazil’s LGPD, you may request confirmation of processing, access to and correction of data, as well as anonymization, blocking or deletion of unnecessary, excessive or unlawfully processed data.

You may also request portability under the applicable regulations, information about sharing, explanations about consent and its consequences, withdrawal of consent and deletion of data processed on that basis, subject to legal exceptions. Where applicable, you may object to processing and request review of decisions based solely on automated processing that affect your interests.

To exercise a right, including deletion, email the contact below with the subject “Privacy”, the right you wish to exercise and the telephone number or email address used during the interaction. Do not send complete identity documents or passwords in the initial request. We may ask only for information needed to verify your identity and locate the record.

If Tenex is acting on behalf of a client company, we will help direct the request to the responsible party. You may also petition Brazil’s data protection authority (ANPD) and contact consumer protection authorities where appropriate.

Cookies and this website

This website’s code does not install its own advertising or behavioral analytics tools. Videos, images and fonts are delivered with the pages, without embedded social-media players.

The hosting and protection platform may use technical features needed to deliver and secure the website. External links and the email application you choose have their own privacy practices. If new collection tools are added, this policy must reflect the change and any required controls.

Updates and contact

This policy may be updated to reflect changes to the website, services or applicable rules. The date at the top identifies the available version. Changes requiring new notice or consent must be handled in accordance with the law.

For personal-data questions, rights requests or deletion, use the contact below. The English version presents the same content to make it accessible.