tenex.atendimento
Every customer question arrives organized, with the reply prepared.
Orders, returns, delivery dates, invoice copies. tenex.atendimento organizes what comes in, answers what already has an answer and routes the rest to the right team.
Talk about this productBeverage distributor · WhatsApp
My order 4471 was due today and hasn’t arrived. Can you check what happened?
Organized service case
- Topic
- Delivery deadline
- Order
- #4471
- Priority
- High — deadline passed
- Route to
- Logistics
Prepared replyAcknowledgement and updated delivery estimate
Awaiting agent
FROM START TO NEXT STEP
How the work happens.
- 01
Message
A customer writes with a question about an order, deadline or return.
- 02
Classification
The agent identifies the topic and gathers available context.
- 03
Reply
A reply is prepared following your operation’s rules.
- 04
Hand-off
Anything requiring a human decision goes to the team with the history ready.
What is in scope
- Receiving and classifying WhatsApp messages
- Replies for recurring questions defined with the team
- Hand-off with context to agents
- Organized history per customer
Outside the scope
- Channels beyond WhatsApp without prior validation
- Financial actions such as refunds without human approval
How we implement
- Survey of the most frequent topics
- Reply and routing rules with the team
- Gradual rollout, starting with the simplest topics
- Ongoing operation and adjustments by Tenex
Frequently asked questions
Does the customer know they are talking to an AI agent?
Yes. We recommend clear identification; the standard is defined with you.
What if the agent doesn’t know the answer?
It hands over to the team with organized context, without inventing a reply.
Does it work alongside the current team?
Yes. The goal is to remove repetitive volume, not replace the people who handle complex cases.